Netleon IT Solutions Private Limited.
Malwa Towers A37, Third Floor,
Hanuman Nagar, Jaipur, Rajasthan 302021
Email : info[at]netleon.com,
pankajash4[at]gmail.com,
Phone : +91 97997-45230
/ About
About Our Client
Our client was a Software Engineering Company in India that was incorporated in 2003. The company provides a wide range of services, including industrial automation products, IT services and call center solutions. The company has a team of experienced professionals who are committed to providing quality services.
Our client's industrial automation products include a wide range of products, such as PLCs, HMI, SCADA and industrial networking products. The company also provides a range of services, such as system integration, project management and training.
Industry
Industrial Automation Solutions, IT services.
services
IT consulting
Business Type
Private Limited
/ Growth
Meeting our client's Need for Higher Growth by implementing CRM
Client's need for higher growth is achieved by implementing their customer relationship management (CRM) system. By implementing a comprehensive CRM solution, our client has effectively managed and nurtured customer relationships, resulting in increased customer satisfaction, loyalty and ultimately, higher revenue. The CRM system can enable our clients to gather valuable customer data, analyze it to gain insights and personalize their offerings and marketing campaigns.
Moreover, by integrating the CRM system with other business functions like sales and marketing, our client can streamline operations, improve collaboration, and enhance overall efficiency. This strategic expansion of CRM will empower our client to capitalize on opportunities, drive growth and stay ahead in the competitive gaming industry.
/ Partnership
The result of the Client and Netleon partnership witnessed
/ We Helped
/ Testimonial
Rohit Sharma
Director
"The CRM software provided by this company has been a game-changer for our business. It has allowed us to effectively manage and nurture our customer relationships, resulting in improved customer satisfaction and increased revenue. Highly recommended for any organization looking to enhance their CRM capabilities."
/ Challenges
Our Project Challenges
1
Scope and Requirements Management
Defining the scope and gathering comprehensive requirements for CRM software can be challenging. Balancing the needs of different stakeholders and ensuring that the software addresses all necessary functionalities and features requires careful analysis and planning.
2
Data Management and Integration
CRM systems deal with vast amounts of customer data from various sources. Integrating and consolidating this data from different systems, such as sales, marketing and customer support, can be complex. Ensuring data accuracy, security and integrity while maintaining high performance can present significant challenges.
3
User Adoption and Training
Encouraging user adoption of CRM software among employees can be a hurdle. It requires effective training and change management strategies to ensure that users understand the benefits of the CRM system and are willing to embrace its use in their day-to-day work.
Enhancing client's Potential through Continuous Development & Optimization.
By embracing continuous development and optimization practices,
our client has unlocked its full potential and achieved truly outstanding results. This approach
enables
our client to constantly improve its systems, processes and strategies, driving innovation and
staying
ahead of the competition. Through a relentless pursuit of excellence, our client has unleashed
its true
capabilities and achieved fantabulous outcomes in the dynamic business landscape.
Some key optimizations we performed during CRM
development included:
- Contact Management
Organizing and managing customer information, including contact details, communication history and preferences.
- Lead Management
Capture and track leads throughout the sales pipeline, ensuring no opportunity is missed.
- Sales Automation
Streamline sales processes, automate tasks and manage sales activities to improve efficiency and productivity.
- Opportunity Management
Track and manage sales opportunities, including forecasting, pipeline visibility, and sales stage progression.
/ Technology
Technology Stack
The proposed solution for our client CRM was
developed using new-age and open-source technologies such as:
/ Results
The Results
35%
Increase in clickthroughrate
73%
Reduction in cost perconversion
80%
YOY increase in onlinetransactions
/ More Screens
/ More Case Studies
More case studies
How we helped our client in increasing awareness and advocating ther views on
issues.
How we helped our client to centralise their management information system in one
place for easy access for school.