How we helped our client in retaining customers by launching Customer Relationship
About Our Client
Our client was a Software Engineering Company in India that was incorporated in 2003.
The company provides a wide range of services, including industrial automation products,
IT services and call center solutions. The company has a team of experienced
are committed to providing quality services.
Our client's industrial automation products include a wide range of products, such as
SCADA and industrial networking products. The company also provides a range of services,
such as system integration, project management and training.
IndustryIndustrial Automation Solutions, IT services.
services IT consulting
Business TypePrivate Limited
Meeting our client's Need for Higher Growth by implementing CRM
Client's need for higher growth is achieved by implementing
their customer relationship management (CRM) system. By implementing a comprehensive CRM
solution, our client has effectively managed and nurtured customer relationships,
increased customer satisfaction, loyalty and ultimately, higher revenue. The CRM
system can enable our clients to gather valuable customer data, analyze it to gain
personalize their offerings and marketing campaigns.
Moreover, by integrating the CRM system with other business
functions like sales and marketing, our client can streamline operations, improve
and enhance overall efficiency. This strategic expansion of CRM will empower our client to
capitalize on opportunities, drive growth and stay ahead in the competitive gaming
The result of the Client and Netleon partnership witnessed
"The CRM software provided
by this company has been a game-changer for our business. It
has allowed us to effectively manage and nurture our customer
relationships, resulting in improved customer satisfaction and
increased revenue. Highly recommended for any organization
looking to enhance their CRM capabilities."
/ Process Flow
Analysis and Planning
The very first step of the development process involves understanding,
defining and documenting the requirement of the project set by our customers.
As a native app development company, we first analyse several market trends
before starting our next development phase.
In this stage, our team develops the strategies based on the features,
functionality and methodology of the project. This is done while keeping the
latest market trends and technologies in mind so that high-performing products
can be delivered to customers.
In the next step, our mobile app designers create a design strategy and make
the app design look visually aesthetic for the end users. The app is
responsive on multiple devices so that the experience can be hassle-free.
Netleon Technologies is also a hybrid app development company that creates
solutions with the latest technologies and frameworks at this stage. Our
high-performing products would help our customers in increasing revenue for
their businesses in a short period.
This is a very important phase where the product is tested on various aspects
like security, response time and speed and any errors are fixed before
launch. This is done based on industry standards to make the code very
In the last stage, the product is first sent to our customers so that they can
prove our team to make the project live by deploying it on the desired
platforms so that the end users can use the services.
Our Project Challenges
Scope and Requirements Management
Defining the scope and gathering comprehensive requirements for CRM software
can be challenging. Balancing the needs of different stakeholders and ensuring
that the software addresses all necessary functionalities and features
requires careful analysis and planning.
Data Management and Integration
CRM systems deal with vast amounts of customer data from various sources.
Integrating and consolidating this data from different systems, such as sales,
marketing and customer support, can be complex. Ensuring data accuracy,
security and integrity while maintaining high performance can present
User Adoption and Training
Encouraging user adoption of CRM software among employees can be a hurdle.
It requires effective training and change management strategies to ensure that
users understand the benefits of the CRM system and are willing to embrace its
use in their day-to-day work.
Enhancing client's Potential through Continuous Development &
By embracing continuous development and optimization practices,
our client has unlocked its full potential and achieved truly outstanding results. This approach
our client to constantly improve its systems, processes and strategies, driving innovation and
ahead of the competition. Through a relentless pursuit of excellence, our client has unleashed
capabilities and achieved fantabulous outcomes in the dynamic business landscape.
Some key optimizations we performed during CRM
Organizing and managing customer information, including contact
communication history and preferences.
Capture and track leads throughout the sales pipeline, ensuring no opportunity is
Streamline sales processes, automate tasks and manage sales activities to
improve efficiency and productivity.
Track and manage sales opportunities, including forecasting, pipeline visibility,
and sales stage progression.
The proposed solution for our client CRM was
developed using new-age and open-source technologies such as: