CRM development for business.

How we helped our client in retaining customers by launching Customer Relationship Management.

/ About

About Our Client

Our client was a Software Engineering Company in India that was incorporated in 2003. The company provides a wide range of services, including industrial automation products, IT services and call center solutions. The company has a team of experienced professionals who are committed to providing quality services.

Our client's industrial automation products include a wide range of products, such as PLCs, HMI, SCADA and industrial networking products. The company also provides a range of services, such as system integration, project management and training.

Industry Industrial Automation Solutions, IT services.
services IT consulting
Business Type Private Limited
/ Growth

Meeting our client's Need for Higher Growth by implementing CRM

Client's need for higher growth is achieved by implementing their customer relationship management (CRM) system. By implementing a comprehensive CRM solution, our client has effectively managed and nurtured customer relationships, resulting in increased customer satisfaction, loyalty and ultimately, higher revenue. The CRM system can enable our clients to gather valuable customer data, analyze it to gain insights and personalize their offerings and marketing campaigns.

Moreover, by integrating the CRM system with other business functions like sales and marketing, our client can streamline operations, improve collaboration, and enhance overall efficiency. This strategic expansion of CRM will empower our client to capitalize on opportunities, drive growth and stay ahead in the competitive gaming industry.

/ We Helped
our client in ranking as one of the
top 100 BPO providers in India
by NASSCOM in 2017.
/ Testimonial
casestudy_itg director testimonial
Rohit Sharma Director
"The CRM software provided by this company has been a game-changer for our business. It has allowed us to effectively manage and nurture our customer relationships, resulting in improved customer satisfaction and increased revenue. Highly recommended for any organization looking to enhance their CRM capabilities."
/ Challenges

Our Project Challenges

Scope and Requirements Management

Defining the scope and gathering comprehensive requirements for CRM software can be challenging. Balancing the needs of different stakeholders and ensuring that the software addresses all necessary functionalities and features requires careful analysis and planning.

Data Management and Integration

CRM systems deal with vast amounts of customer data from various sources. Integrating and consolidating this data from different systems, such as sales, marketing and customer support, can be complex. Ensuring data accuracy, security and integrity while maintaining high performance can present significant challenges.

User Adoption and Training

Encouraging user adoption of CRM software among employees can be a hurdle. It requires effective training and change management strategies to ensure that users understand the benefits of the CRM system and are willing to embrace its use in their day-to-day work.


Enhancing client's Potential through Continuous Development & Optimization.

By embracing continuous development and optimization practices, our client has unlocked its full potential and achieved truly outstanding results. This approach enables our client to constantly improve its systems, processes and strategies, driving innovation and staying ahead of the competition. Through a relentless pursuit of excellence, our client has unleashed its true capabilities and achieved fantabulous outcomes in the dynamic business landscape.
Some key optimizations we performed during CRM development included:
casestudy iTG crm application development
/ Technology

Technology Stack

The proposed solution for our client CRM was developed using new-age and open-source technologies such as:
  • casestudy_itg_crm_mysql logo
  • casestudy_itg_crm_wordpress logo
  • casestudy_itg_crm_php logo
  • casestudy_itg_crm_flutter logo
/ Results

The Results

/ More Screens
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